Last Updated: October 2023

Welcome to Cheap Halloween Store! We’re thrilled to help you create the most spooktacular Halloween experience. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our magical costume accessories.

1. Who We Are & Our Halloween Spirit

Cheap Halloween Store (maskshalloween.com) is your one-stop shop for affordable, quality Halloween accessories. From creepy capes to fantastic face masks, we’re here to make your Halloween magical!

Our Commitment to You:

  • Provide high-quality costume accessories at spooktacular prices
  • Process your orders within 1-2 business days
  • Offer worldwide shipping (with some limitations)
  • Provide friendly, costume-loving customer support

2. Your Halloween Shopping Experience

Product Selection

We offer a cauldron-full of Halloween goodies including:

  • Accessory Kits & Backpacks
  • Costume Jewelry & Face Masks
  • Fake Blood & Makeup
  • Hats, Capes, and everything spooky!

Product Information

We work hard to ensure our product descriptions and images are accurate. However, colors may vary slightly due to monitor settings. If you receive something that doesn’t match its description, we’re here to help!

3. Ordering & Payment Spells

Placing Your Order

When you place an order, you’re making an offer to purchase our products. We’ll send you an order confirmation email – this is when the magic begins!

Payment Methods

We accept these payment wands:

  • Visa
  • MasterCard
  • JCB
  • PayPal

🕷️ Important Order Information:

  • All orders are processed within 1-2 business days after payment confirmation
  • You’ll receive a tracking number once your order ships
  • We reserve the right to cancel any order that seems suspicious or fraudulent

4. Shipping & Delivery Magic

Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days)

Delivery Areas

We ship worldwide! However, we currently cannot deliver to:

  • Some remote areas
  • Certain parts of Asia

🎃 Peak Season Note: During the Halloween season (September-October), delivery times may be slightly longer due to high demand. Order early to avoid the ghostly delays!

5. Returns & Exchanges Policy

Return Window

We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our top priority!

Simple 4-Step Return Process

  1. Submit your return request within 15 days
  2. Wait for our approval and Return Authorization Number
  3. Package items with original packaging and tags
  4. Ship to our returns department in Austin, TX

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Face Masks & Makeup
  • Opened Fake Blood containers
  • Opened Hosiery & Fishnet Stockings
  • Used or Damaged Costume Jewelry
  • Customized or Altered Items

Refund Information

  • Refunds processed within 3-5 business days after we receive your return
  • Original shipping fees are non-refundable
  • We cover standard shipping costs for exchanges

6. Your Responsibilities

As Our Valued Customer, You Agree To:

  • Provide accurate shipping and payment information
  • Review your order carefully before purchasing
  • Check your products upon delivery
  • Initiate returns within the 15-day window if needed
  • Return items in original condition with tags attached

International Customers:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark packages as “Returned Goods” to avoid customs charges

7. Intellectual Property

All content on our website, including images, text, and product descriptions, is the property of Cheap Halloween Store. Please don’t use our spooky creations without permission!

8. Liability Limitations

Our Commitment

We work hard to ensure your Halloween experience is magical. However, there are some things beyond our control:

What We’re Not Responsible For:

  • Delivery delays caused by shipping carriers or customs
  • Products damaged during shipping (please contact the carrier)
  • Incorrect addresses provided by customers
  • Force majeure events (natural disasters, etc.)

👻 Friendly Reminder: We’re here to make things right! If any issues arise, contact our support team immediately.

9. Contact Our Costume-Loving Team

Email: [email protected]

Response Time: Within 24 hours during business days

Address: 4094 Brentwood Drive, Austin, TX 78759

We’re passionate about making your Halloween experience magical and stress-free! Whether you need help choosing the perfect mask or have questions about your order, we’re here to help.

10. Policy Updates

We may update these Terms and Conditions occasionally to reflect changes in our practices. The “Last Updated” date at the top will always show you the most recent version.

Thank you for choosing Cheap Halloween Store for your spooky celebrations! We appreciate your trust and look forward to helping you create unforgettable Halloween memories.

Happy Haunting!
The Cheap Halloween Store Team