Spooktacular Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships!
Shipping Methods & Delivery Times
🚀 Standard Shipping – $12.95
Delivered via DHL or FedEx
Delivery Time: 10-15 business days after shipping
Perfect for when you need your costume accessories in a timely manner!
🎃 Free Shipping
Delivered via EMS (Available for orders over $50)
Delivery Time: 15-25 business days after shipping
Great for budget-conscious costume planners!
Please Note: We ship worldwide! However, we currently cannot deliver to some remote areas and certain parts of Asia. Delivery times may vary during peak Halloween season.
Our Spooktacular Return Policy
At Cheap Halloween Store, we’re committed to making your Halloween experience magical! If your items aren’t quite right, we’re here to help make it better.
Return & Exchange Window
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our top priority!
Simple 4-Step Return Process
Step 1: Submit Your Request
Contact our friendly support team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Step 2: Wait for Approval
We’ll review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
Step 3: Package Your Items
Please include in your return package:
- All original items in their original condition
- Original packaging and tags
- A copy of your order confirmation or packing slip
- Your Return Authorization Number clearly marked on the outside
Step 4: Ship Your Return
Send your package to our returns department at:
Cheap Halloween Store Returns
4094 Brentwood Drive
Austin, TX 78759
USA
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Cheap Halloween Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to Return/Exchange:
– [Product Name 1]: [Reason for return/exchange]
– [Product Name 2]: [Reason for return/exchange]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Size/Color if applicable]
[ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Order Date: [Order Date]
Thank you for your assistance!
Sincerely,
[Your Name]
Refund Information
Processing Time
Refunds are processed within 3-5 business days after we receive your return at our facility.
Refund Method
Refunds will be issued to your original payment method:
- Visa
- MasterCard
- JCB
- PayPal
Shipping Costs
- Original shipping fees are non-refundable
- We cover standard shipping costs for exchanges
Important Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Face Masks & Makeup (for hygiene reasons)
- Fake Blood (opened containers)
- Opened Hosiery & Fishnet Stockings
- Used or Damaged Costume Jewelry
- Customized or Altered Items
All items must be returned in original condition with tags attached and in original packaging.
International Returns
As we serve customers worldwide, please note:
- International customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark your package as “Returned Goods” to avoid additional customs charges
Need Halloween Help?
Our costume-loving support team is here to assist you!
Email: [email protected]
Response Time: Within 24 hours during business days
Address: 4094 Brentwood Drive, Austin, TX 78759
We’re passionate about making your Halloween experience magical and stress-free!
Last Updated: October 2023