Spooktacular Satisfaction Guarantee! At Cheap Halloween Store, we’re committed to helping you create the perfect costume experience. If your items aren’t quite right, we’re here to make it better!
Our Return Policy
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our top priority, and we want you to love your Halloween costume accessories as much as we do!
Return & Exchange Process
Follow these simple steps to return or exchange your items:
Step 1: Submit Your Request
Contact our friendly support team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Step 2: Wait for Approval
We’ll review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
Step 3: Package Your Items
Please include:
- All original items in their original condition
- Original packaging and tags
- A copy of your order confirmation or packing slip
- Your Return Authorization Number clearly marked on the outside
Step 4: Ship Your Return
Send your package to our returns department at:
Cheap Halloween Store Returns
4094 Brentwood Drive
Austin, TX 78759
USA
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Cheap Halloween Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to Return/Exchange:
– [Product Name 1]: [Reason for return/exchange]
– [Product Name 2]: [Reason for return/exchange]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Size/Color if applicable]
[ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Order Date: [Order Date]
Thank you for your assistance!
Sincerely,
[Your Name]
Refund Information
Once we receive and process your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: We’ll cover standard shipping costs for exchanges
Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Face Masks & Makeup (for hygiene reasons)
- Fake Blood (opened containers)
- Opened Hosiery & Fishnet Stockings
- Used or Damaged Costume Jewelry
- Customized or Altered Items
All items must be returned in original condition with tags attached and in original packaging.
International Returns
As we serve customers worldwide, please note:
- International customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark your package as “Returned Goods” to avoid additional customs charges
Need Help?
Our costume-loving support team is here to assist you!
Email: [email protected]
Response Time: Within 24 hours during business days
Address: 4094 Brentwood Drive, Austin, TX 78759
We’re passionate about making your Halloween experience magical and stress-free!
Last Updated: October 2023